 |
 |
|||||||
 |
 |
 |
 |
 |
 |
 |
||
 |
| SUPPORT - OVERVIEW 1 Source Data wants you to be a hero to your borrowers. We help by advising clients on strategies to help prospects qualify for loans. We can also take the lead in borrower conference calls to make certain all the details are right and the correction is done as quickly as possible. Our hard work and confidence translate into happy and satisfied borrowers – and that gives our clients a significant service advantage. But we know our most important product is service. So we mold the lessons of our experience to benefit our clients. That includes a real person answering your phone calls, and knowledgeable service agents, starting at 7:30 in the morning, Monday through Friday, Pacific Time. Since most of our clients logon daily, we get to know them pretty well. We’ve found they don’t like waiting on the phone. So when you call we’ll work hard to answer your call in less than 3 rings, and connect you with a live Customer Services agent in less than 1 minute. We encourage clients to logon and submit service requests directly through our system, because that automatically keeps your loan officers updated on all open requests. But, when you really need help, please give us a call. phone: fax: Credit Customers: For FAQs, Tutorials, and to find information to help you learn the strengths, basics, and advanced features of 1 Source Data, please refer to our 1 Source Data Information Center and Tutorials sections. For a complete description of the contents of a credit report, please see How to Read a Credit Report. |
SECURITY NOTICE: Use of this system may be monitored for computer security purposes. Any unauthorized access to this system is prohibited & is subject to criminal & civil penalties under Federal Laws including, but not limited to, the Computer Fraud & Abuse Act & the National Information Infrastructure Protection Act.